Welcome to Pcare.ae (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our home maintenance services in the United Arab Emirates.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us or use our services, we may collect:

  • Full name

  • Phone number

  • Email address

  • Physical address (for service visits)

  • Payment details (when applicable)

b. Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type

  • Device type

  • IP address

  • Website usage and behavior (via cookies or analytics tools)

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our home maintenance services

  • To communicate with you regarding appointments, quotes, and inquiries

  • To process payments and issue invoices

  • To improve our website and customer experience

  • To comply with legal obligations

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

  • Trusted third-party service providers (e.g., technicians, payment processors)

  • Government or legal authorities when required by law

  • IT and analytics providers to help us improve our services and website

All third-party partners are obligated to maintain the confidentiality and security of your data.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand user behavior, track site performance, and improve our services. You may choose to disable cookies via your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain data processing activities

8. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we may have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website and services constitutes acceptance of the revised policy.